At Perfection Elements we do our utmost to deliver your order as quickly as possible. Orders are delivered by PostNL from Monday to Saturday. Different delivery times may apply during public holidays or when PostNL is busy. Our goal is to ship an order before 12:00 the same day.

An order placed on Saturday or Sunday will be shipped on Monday.
On public holidays when we are closed, your order will be shipped the next working day.

Delivery time NL: 1 to 2 working days

Delivery time EU: 3 to 7 working days

Delivery time outside EU: 7 to 21 working days

All delivery times depend on Post NL. See above for more information.

We ship orders via PostNL parcel shipping for a fixed rate of € 6.95 (within NL). Previously, we used letterbox packages for small items. Since these often went missing and were not insured, we stopped doing this. The shipping price for other countries is calculated based on your location at check out.

Free shipping applies to orders over €75.

If you have placed an order online and selected pickup, please send an email
WhatsApp message to +31 6 55 59 97 02 to schedule a pick-up time.

Calling this telephone number is pointless due to crowds. Therefore, send a text or WhatsApp message and we will contact you.

Collection is only possible by appointment from Monday to Thursday.

Perfectionelements.com has various payment methods. This means there is always one
suitable method for you. This includes iDeal, credit card, PayPal and Bancontact.

You have the right to withdraw within a period of 14 days without giving notice
reasons to withdraw from the agreement. The withdrawal period expires in 14 days
after the day on which you or a third party designated by you, who is not the carrier
is, the good (or in the case of delivery in parts the last good or
part of the good) acquires physical possession.

For more information, visit the returns page

Would you like to change your order? Then you can contact us via info@perfectionelements.nl or whatsapp via 06 55 59 97 702.

Would you like to add products to a previous order? If your first order has not yet been processed, you can place a new order and select pickup so that you do not pay double shipping costs.
Please note with your order that these products may be added to your other order.

Please note, this is at your own risk. If your first order has already been shipped, you will still have to pay the shipping costs for your new order.

Do you have a discount code and have you forgotten it during the
place an order? Unfortunately, we can no longer cancel the order.

At perfectionelements.com you can add the products of your choice to the shopping bag. You then navigate via the shopping bag button at the top right to the check-out, where you enter the requested information. You can then definitively place the order.

All prices shown on Perfectionelements.com include VAT.

The legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. Some products also have a manufacturer's warranty. This guarantee is in addition to the legal guarantee.

If you have a complaint about our products or our service, we naturally find this very annoying. We always do our utmost to make your shopping experience a success.

If you have a complaint, please contact us via the contact center

You will not receive confirmation of receipt of your complaint, but we will respond substantively within 2 working days. Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee . You can also submit your complaint to the Disputes Committee via the European ODR Platform .

At Perfectionelements.com we like to give advice to our customers and try to do this as best as possible. Because every skin is different, we cannot guarantee 100% that the products will work optimally for you. We do our utmost to provide appropriate advice, but we cannot guarantee the effectiveness of the products.